Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you and Superloops LLC ("Wire", "we", "us", or "our") concerning your access to and use of the Wire Platform, including our website at usewire.io, application at app.usewire.io, and related services (collectively, the "Services").

By accessing or using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use the Services.

2. Description of Services

Wire Platform provides Context as a Service, enabling you to:

• Create and manage composable context containers
• Upload files, connect third-party data sources, and ingest web content
• Transform content into AI-optimized context using machine learning
• Access your context through MCP (Model Context Protocol) and REST APIs
• Enable bi-directional communication between AI agents and containers
• Share containers within organizations with role-based access control

Wire uses globally distributed edge compute infrastructure, object storage, and serverless databases to deliver these services worldwide.

3. User Accounts

3.1 Account Creation

To use Wire, you must create an account. You agree to:

• Provide accurate, current, and complete information
• Maintain and update your account information
• Maintain the security of your password and account
• Notify us immediately of any unauthorized use
• Be responsible for all activity under your account

3.2 Account Eligibility

You must be at least 13 years old to use Wire. If you are under 18, you must have permission from a parent or legal guardian. By using Wire, you represent that you meet these requirements.

3.3 Organizations

You may create or join organizations. Organization owners have full control over their organization, including the ability to invite members, manage roles (owner, admin, member), and delete the organization. Members must comply with their organization's policies.

4. Acceptable Use Policy

You agree not to use Wire to:

• Violate any laws, regulations, or third-party rights
• Upload malware, viruses, or malicious code
• Store or process illegal content, including child exploitation material
• Engage in unauthorized access to systems or networks
• Harass, abuse, or harm others
• Impersonate any person or entity
• Interfere with or disrupt the Services or servers
• Attempt to bypass security measures or rate limits
• Use the Services for cryptocurrency mining
• Scrape, copy, or reverse engineer the Services
• Upload content that infringes intellectual property rights
• Store or process personal data in violation of privacy laws (GDPR, CCPA, etc.)

We reserve the right to investigate violations and take appropriate action, including suspending or terminating accounts.

5. Content and Intellectual Property

5.1 Your Content

You retain all ownership rights to files and content you upload to Wire ("Your Content"). By uploading content, you grant Wire a license to store, process, and transform your content solely to provide the Services. This includes using AI and machine learning to create structured, AI-optimized context from your content.

5.2 AI-Generated Context

Wire processes your content using artificial intelligence to create derived context (structured data, entities, categories, etc.). You own this AI-generated context derived from your content. We do not use your content to train general AI models.

5.3 Wire's Intellectual Property

The Wire Platform, including software, algorithms, designs, trademarks, and documentation, is owned by Wire and protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, or create derivative works without our permission.

5.4 Feedback

If you provide feedback, suggestions, or ideas about Wire, you grant us a perpetual, worldwide, royalty-free license to use and incorporate such feedback without compensation or attribution.

6. Billing and Payment

6.1 Pricing

Wire may offer both free and paid plans. Paid plans are billed based on the number of active containers, storage usage, API calls, or other usage metrics as described in our pricing page.

6.2 Payment Terms

For paid services:

• Fees are billed in advance on a monthly or annual basis
• You authorize us to charge your payment method automatically
• All fees are non-refundable unless required by law
• We may change pricing with 30 days' notice
• Failure to pay may result in service suspension or termination

6.3 Taxes

Fees do not include taxes. You are responsible for all applicable taxes, and we may charge tax when required by law.

7. Service Availability and Support

7.1 Availability

We strive to maintain high availability but do not guarantee uninterrupted access to the Services. We may experience downtime for maintenance, updates, or unforeseen issues.

7.2 Modifications

We may modify, suspend, or discontinue any part of the Services at any time with reasonable notice. We are not liable for any modifications or discontinuation.

7.3 Support

Support is provided based on your plan level. We may offer documentation, email support, or priority support for paid customers.

8. Data and Privacy

Our Privacy Policy (available at usewire.io/privacy) describes how we collect, use, and protect your data. By using Wire, you consent to our Privacy Policy.

You are responsible for ensuring that your use of Wire complies with applicable data protection laws (GDPR, CCPA, etc.). If you process personal data of others through Wire, you must have appropriate legal basis and provide required notices.

9. Termination

9.1 Termination by You

You may close your account at any time through the account settings. Upon closure, your access to the Services will terminate, and your data will be deleted within 30 days.

9.2 Termination by Wire

We may suspend or terminate your account if:

• You violate these Terms
• You fail to pay fees when due
• Your use poses security or legal risks
• Required by law or legal process

We will provide notice when possible, but may terminate immediately for serious violations.

9.3 Effect of Termination

Upon termination, your right to use the Services ceases immediately. We will delete your data within 30 days unless retention is required by law. Fees paid are non-refundable.

10. Disclaimers

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

Wire disclaims all warranties, including but not limited to:

• Merchantability, fitness for a particular purpose, and non-infringement
• Accuracy, reliability, or completeness of AI-generated context
• Uninterrupted, secure, or error-free operation
• Freedom from viruses or harmful components

You use the Services at your own risk. Wire does not warrant that AI processing will be accurate or meet your requirements.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WIRE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST DATA, OR BUSINESS INTERRUPTION.

Our total liability to you for all claims arising from or relating to the Services shall not exceed the greater of (a) the amount you paid to Wire in the 12 months before the claim, or (b) $100.

Some jurisdictions do not allow limitations on liability, so these limitations may not apply to you.

12. Indemnification

You agree to indemnify, defend, and hold harmless Wire, its affiliates, and their respective officers, directors, employees, and agents from any claims, liabilities, damages, losses, or expenses (including legal fees) arising from:

• Your use of the Services
• Your violation of these Terms
• Your violation of any laws or third-party rights
• Your content or data uploaded to Wire

13. Dispute Resolution and Governing Law

13.1 Governing Law

These Terms are governed by the laws of the State of New York, United States, without regard to conflict of law principles.

13.2 Dispute Resolution

Any disputes arising from these Terms or the Services shall be resolved through binding arbitration in accordance with the American Arbitration Association's rules, except that either party may seek injunctive relief in court. Arbitration will be conducted in New York, NY.

13.3 Class Action Waiver

You agree that disputes will be resolved individually, not as part of a class, consolidated, or representative action.

14. General Provisions

14.1 Changes to Terms

We may update these Terms from time to time. We will notify you of material changes by email or through the Services. Continued use after changes constitutes acceptance of the revised Terms.

14.2 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Wire regarding the Services.

14.3 Severability

If any provision of these Terms is found invalid or unenforceable, the remaining provisions will remain in full force and effect.

14.4 Waiver

Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

14.5 Assignment

You may not assign or transfer these Terms without our consent. We may assign these Terms at any time.

15. Contact Information

If you have questions about these Terms, please contact us: